Privacy Policy
How Aethervale SMP collects uses protects and retains information connected with the store
Information we collect
When you use the Aethervale SMP store we may collect the information needed to operate the store and deliver purchases
- Minecraft username
- Email address
- Purchased products quantities and payment status
- Payment references and transaction identifiers
- Rank recovery receipt identifiers recovery code hashes and redemption history
- Support messages you send to [email protected]
- Basic technical logs such as IP address browser information request time and security logs when created by our hosting or protection services
Payment information
Card numbers and full payment credentials are handled by the payment provider used at checkout
Aethervale SMP does not intentionally store full card numbers or card security codes on the store server
How we use information
- Process and verify purchases
- Deliver ranks crate keys and other digital items to the correct Minecraft account
- Provide receipts and one time rank recovery
- Respond to support requests refund requests and payment disputes
- Prevent fraud abuse duplicate claims and unauthorized recovery attempts
- Maintain security reliability and store records
- Meet legal accounting or payment provider requirements where applicable
Who information may be shared with
We may share only the information needed with service providers that help run the store
- Our payment provider for checkout payment processing refunds and fraud checks
- Cloudflare for DNS security delivery and tunnel services
- Hosting infrastructure used to operate the website and backend
- Minecraft server systems and administrative tools needed to deliver or recover purchased ranks and crate keys
- Authorities or professional advisers when disclosure is legally required
We do not sell customer personal information
Local storage and cookies
The store may use browser local storage to remember items placed in your cart
Our infrastructure or payment provider may use essential cookies or similar technologies for security checkout and fraud prevention
Data retention
Purchase records may be kept for as long as reasonably needed for accounting support fraud prevention disputes and rank recovery
Rank recovery records may be retained while a recovery right remains relevant because deleting them could prevent verification of an original purchase
Security
We use reasonable technical and organizational measures to protect store information but no internet service can guarantee absolute security
Recovery codes should be treated as private credentials and should not be shared publicly
Your choices
You may contact us to ask about personal information connected with your store account or purchase and to request correction or deletion where applicable law allows
Some purchase records may need to be retained when required for legal accounting fraud prevention or dispute purposes
Contact
Privacy questions can be sent to [email protected]